Earlier this week, Anime Expo 2025 attendees began voicing complaints on social media that they’d acquired official AX emails, which acknowledged that holding multiple Visitor of Honor signing occasion ticket—no matter whether or not the tickets are for various occasions—constitutes a breach of the Los Angeles-based conference’s Autograph Coverage. In response to those attendee complaints (and in accordance with one fan, Comics Beat author Merve Girary‘s reporting on the GOH ticket confusion), at 8:00 PM PST on June 23, 2025, Anime Expo formally apologized (through X (previously often known as Twitter) to these affected by the inconvenience, including that the conference could be reaching out to these followers straight to enhance their expertise.
“Relating to The Visitor of Honor Autograph Course of: We apologize for the inconvenience some attendees skilled in the course of the Visitor of Honor Autograph reservation course of,” tweeted the official AX account. “The affected people have been contacted straight, and we recognize your understanding as we work to enhance the expertise transferring ahead. Thanks on your continued assist.”
In response to AX’s apology and course correction, an attendee impacted by the GOH ticket confusion shared the e-mail they’d acquired from the conference’s Head of Leisure Deanna Nakamura-Valencia, noting that it was nonetheless complicated which coverage AX could be following: “The one you established in April that everybody adopted or the one you added in early June with out alerting anybody?”
Nakamura-Valencia’s e-mail to (some) impacted attendees reads:
As a part of our ongoing efforts to stop fraud and scalping, some visitor autograph tickets have been proactively canceled throughout our overview course of. We perceive this may occasionally have induced inconvenience, and we sincerely apologize for the disruption.
We’re happy to let you understand that your unique autograph tickets) will probably be reinstated to your account by Thursday, June 26, 2025, supplied the order complies with our coverage tips. No motion is required in your half at the moment—we’ll comply with up shortly with affirmation and any extra particulars earlier than Thursday.
Your suggestions helps us enhance the fan expertise for everybody. As a token of our appreciation, please current this e-mail with a sound government-issued identification on the West Foyer Merchandise Sales space in the course of the present to redeem one (1) AX 2025 Playmat. (Please observe: Redemption should happen throughout Anime Expo 2025.)
It’s essential to notice that not everybody who was impacted has been contacted but, in accordance with a number of feedback on AX’s apology. “Admire Anime Expo addressing this, however I nonetheless have a few questions,” tweeted X person @KuraunHazuki. “I didn’t obtain and e-mail, however needed to cancel all my autographs however one and didn’t obtain a compensation e-mail.”
Extra issues with the GOH reservation course of at Anime Expo
Moreover, AX attendees identified that there have been extra issues with the GOH ticket reservation course of. “I used to be affected by the hyperlinks not working for the reservation course of,” tweeted X person @ATrailUnending. “Is that this regarding the hyperlinks not working? How will folks be reached out to?”
In the meantime, one other X person, @DxRias, requested if the change would affect “those who couldn’t get reservations cuz the hyperlinks weren’t working correctly initially?”
You’ll be able to comply with together with all of The Beat’s Anime Expo 2025 protection right here!
